This morning I spent a while with SBC Yahoo!’s Live Chat support. My first comment was that I was having difficulties changing the personal information on my account. The second (immediately following) was that when I go to a particular page under “My Account,” I make the changes, click “Save Changes,” but no changes get saved. After 15 minutes of extremely slow discussion, I described AGAIN the problems I’m having and the tech asked me, “You could please tell me if you are unable to make these changes?”

I’m not trying to change big, tough things. I moved this year and I just want to change my TIME ZONE, for crying out loud! I change it from Eastern to Central, click “Save Changes,” and no changes get saved. It really shouldn’t be rocket science. I STILL haven’t been able to remove alternate email addresses that haven’t even existed for over a year.

I wish I could say it was the first time that SBC’s tech support was that dim when I interacted with them, but unfortunately, I’m seeing a pattern. [sigh] If it’s anything more than procedural (like “where do I click to log in?”), their Live Chat techs are clueless and end up referring you to their toll-free phone number (available during office hours only). Problem is, I’ve talked with them at length in the past, and they’re not much brighter. We may be up to a 30-watt bulb there, but it takes a 40-watt bulb just to power a Lava Lamp!

Dang!

Current music: Citizen of the World, by David Arkenstone